Handcrafted Western Earrings

Shipping; We offer FREE standard Auspost shipping on orders over $150.00 however if you need your order in a hurry you can choose to upgrade to express, the cost will be calculated at checkout for you.

We ship with Australia Post from Duns Creek in rural NSW. We do our absolute best to get your purchase to our local post office as quickly as we can - this is usually the same or next day but we give a 1-5 business day window to be safe. If we are going to be away with the trade stand at a horse show there will be a shipping delay notification on our home page & a pop-up alert to let you know the details.

Change of Mind Returns; Life is busy! and we know many of our customers live in rural areas so we offer 60 days for change of mind returns. As long as your item is in its original condition, unworn/used with the original packaging/tags & proof of purchase we will happily refund or exchange your item for you. You can do this at our pop-up or by sending your product back to us in the post. For change of mind returns we do ask that you pay for the shipping costs

Wrong Item/Damaged Item Returns - please inspect your items upon receiving them and contact us within 3 days if you have received the wrong item or it has been damaged in transit so we can make it right!

If you need to get in touch with us regarding your order please send an email to hello@penelopeclaireponywear.com.au or fill out the contact form here. We will ask for photos of the damaged/missing items and once confirmed to return, send you a prepaid return label to get the items back to us so we can investigate the issue further and prevent it from occurring again